The status of your order can be checked through our website by logging in to https://cart.crowleymarine.com/signin using the account you created at the time of purchase. If you checked out as a Guest you can still check the status of your order using your order number and email address. In that case you would go to https://cart.crowleymarine.com/order-info to check your order status.
Alternatively you can send an email to support@crowleymarine.com. Our customer service team will get back to you as soon as possible.
Update
We have updated the status of the parts to display this, as well as packed and shipped statuses.
Below are the updated status tags
Waiting on manufacturer- part is ordered from the manufacturerPendingandAwaiting shipment- order is being processedShipped- order has been shippedEn route- order is on its wayDelivered- order has been deliveredDelivery exception- something went wrong with the delivery
Recently we have added the ability to request order cancellation right from Order History and individual order pages. The status of these requests are as follows
Cancellation requested- a request to cancel the order has been sentCancelled- order has been canceled
Comments
3 comments
Checking on my order 384572
What is the status of order # 489560?
My EMAIL Adress is edbks@hotmail.com
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